Q&A: Questions and Answers!
Do you have a question for us? Here is our Q&A, which lists all of the frequently asked questions. If you can’t find the answer to your question, go to our Contact us page.
PRODUCTS
From our range, you can choose the product based on your dog’s coat.
The massage oil is unique and adapts to all coats, for a true relaxing moment.
Our 5 shampoos include a universal shampoo suitable for all coats, plus 4 specific ones (greasy hair, long hair, sensitive skin or damaged hair).
Among our 2 conditioners, one is suitable for all coats and the other is designed for dry and brittle hair.
Yes. All of our products are healthy for dogs’ sensitive skin. We only work with ingredients of natural and organic origin, certified by Ecogarantie®, the strictest label in Europe. The essential oils are carefully dosed to avoid harming your dog’s health. We also use a 100% natural washing base made from soap nuts instead of chemical detergents.
With Nut’z, you can groom your dog once a week. Our gentle formulas, adapted to sensitive skin, make this possible. The natural ingredients are ideal for regular maintenance, leaving your dog feeling clean, relaxed, and smelling good!
At Nut’z, we offer a complete routine. The care oil is perfect for massaging and relaxing your dog, while preparing the coat to be more supple and shiny. The conditioner helps detangle after shampooing, deeply nourishing and moisturising the coat for easier brushing.
MY ORDER
No. Once placed, the order is already being processed and can no longer be modified.
Yes, Nut’z ensures you a 100% secure payment. [Click here to learn more.]
DELIVERY AND RETURN
Delivery varies between 2 and 10 working days, depending on the method chosen and the destination.
Shipping costs depend on the destination and delivery method. They are calculated in the shopping cart and/or at checkout.
For the list of countries served by Nut’z, click here.
We ship with Bpost. Please enter your tracking number on the Bpost website for full information. If you still have questions, contact us via the Contact us page.
Yes. You can return your order within 14 days after delivery. To do so, contact us by email: [email protected].
ABOUT NUT'Z
Nut’z produces its products in Meulebeke, a small village in West Flanders (Belgium). The facility is surrounded by nature, our source of inspiration. Products are exclusively sold on our online shop.
We are certified Ecogarantie®. Our products are natural, organic, free of controversial ingredients, and 100% Belgian-made. With over 25 years of experience, we guarantee healthy, safe and effective grooming products.
Via our Contact us page or by email at [email protected].